stakeholderFrequently Asked Questions
Users of our platform ask about many topics — how to open and secure an account, how deposits and withdrawals work, what games and markets we offer, and what to do if something goes wrong. This FAQ page answers the most common questions we receive from stakeholder users, both new and active members.
We designed this page to help you find answers quickly without waiting for support. The questions are grouped by topic: account setup and login, payments and transactions, game coverage, and security. If your question is not answered here, scroll to the bottom of each section for instructions on how to reach our support team.
For detailed information about our policies, legal obligations, and how we handle your data, read our Terms & Conditions and Privacy Policy. We also publish a Legal Notice that explains our jurisdiction-restricted access model and your responsibilities as a user. These documents cover topics that go beyond typical gameplay questions.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank Virtual Accounts
- Games and marketsfootball betting, live-dealer tables, slots, and esports
- Security and account careaccount protection and jurisdiction notice
Tap any question below to reveal the answer. If you cannot find what you are looking for, our support team is available to assist during business hours.
Account and registration
On the stakeholder login page, tap "Forgot your password?" and enter the email address associated with your account. We send a password-reset link to your email. Click the link and follow the instructions to create a new password. The reset link is valid for one hour. If you do not receive the email, check your spam folder or contact support. On mobile (Android or iPhone), you can also tap the password-reset option directly in the app.
If you notice unusual login activity, a balance change you did not authorize, or a login from a city you do not recognize (e.g. Jakarta or Surabaya when you are elsewhere), change your password immediately. Log in from a secure device, go to Account Settings, and update your password. If you cannot log in or believe your account has been compromised, contact our support team right away. We review account-access reports and restore your account to a secure state. Do not share your password or KYC documents with anyone claiming to be from stakeholder support — we never ask for this information via email or chat.
No. Each stakeholder account is tied to one legal identity and one email address. Multiple accounts from the same person violate our Terms & Conditions and may result in account closure. We detect multi-accounting during account verification and at any time during your use of our platform. If you need to switch to a different email or have lost access to your original account, contact support to help restore or migrate your information.
Payments and transactions
We accept deposits via multiple methods: QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank Virtual Accounts (mobile banking, local payment, online payment, e-wallet). Each payment method has its own minimum and maximum limits set by the provider and our platform. mobile banking and bank transfers typically allow higher volumes, while e-wallets (local payment, online payment, e-wallet, mobile banking, local payment) have lower per-transaction caps. Log into your stakeholder account and tap Deposit to see the exact ranges and available methods for your location and account status.
If a deposit or withdrawal does not complete, your funds remain with your payment provider (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or online payment) — they are not lost. Check your bank or e-wallet app to confirm the transaction status. If the transaction was deducted from your account but did not reach stakeholder, we can request a reversal from your payment provider. Contact our support team and provide your transaction ID and timestamp. We investigate and typically restore your balance within one business day. If the transaction is still pending in your stakeholder account after several hours, refresh your app or log in from a different device.
In your stakeholder account, tap the Help icon (question mark or support symbol) to access our support portal. You can submit a ticket, browse help articles, or start a live chat if available during business hours. We respond to support requests in English and Indonesian. For urgent payment or account issues, use the live chat option if it is active. For slower-moving questions (game rules, bonus terms), email support is also available through the help menu. Do not contact support for tips on predicting game outcomes — we provide account and technical help only.
Games and markets
We cover major leagues and tournaments: Liga 1 (Indonesia), Piala Indonesia, Piala AFF (Southeast Asia), Premier League (England), Champions League (Europe), and many others. We also list markets for MotoGP and badminton. Live scores update in real time on your mobile (Android or iOS browser). You can view the full schedule and available markets in the Football section of your stakeholder account. Markets open and close based on match timing — once a match begins, live betting options appear if available for that fixture. Check the app regularly during tournament seasons like Piala AFF to see the latest fixtures and odds.
We periodically offer cashback promotions to active stakeholder users. Terms vary by promotion — some apply to all users, others to new members or specific game categories. Cashback is typically calculated as a percentage of your net loss (deposits minus winnings) over a set week, credited the following week. Exact terms, eligibility, and calculation method are posted in the Promotions section of your account or in emails from stakeholder. Read the full promotion terms before participating — some offers have minimum deposit or gameplay requirements. Contact support if you have questions about whether a specific promotion applies to your account.
Security and account care
When you sign up for stakeholder, we ask for your full name, email, date of birth, and a photo of your national ID or passport. We verify this information to confirm your identity and ensure you are not on any gaming-exclusion lists. KYC typically completes within minutes, but may take up to 24 hours if our system needs additional review. Your ID photo is encrypted and stored securely — we do not share it with third parties. Once verified, you can deposit and play. If verification fails, check that your ID photo is clear and legible, and that your name matches your account details exactly.
We encrypt all data in transit (HTTPS) and at rest on our servers. Your password is hashed — we cannot see it. Your KYC documents (ID photo, national ID number) are stored in encrypted format and are not shared with third parties except as required by law or for payment processing. Your transaction history is retained for regulatory compliance. We do not sell your personal information. Check our Privacy Policy for full details. On your mobile device (Android or iPhone), log out after each session, especially on shared devices. Enable biometric login (fingerprint or face ID) if your device supports it, for extra security.
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's laws. When you create an account, we check your location (country level). If you attempt to access stakeholder from a restricted region, you may be blocked. Read our Legal Notice for full details on jurisdiction restrictions, account eligibility, and your legal responsibilities. If you move to a location where we do not operate, your account access may be suspended and funds returned to your registered payment method.
Still have questions? Use the Help option in your stakeholder account to reach our support team. We are available in English and Indonesian during standard business hours. For technical issues, security concerns, or payment problems, provide your account username, a clear description of the issue, and any relevant transaction IDs or screenshots.