stakeholderTerms of Use

When you access stakeholder on your Android phone, iPhone, or desktop, you agree to the terms set out here. We operate an online gaming platform available only where local law permits. Our terms cover account opening, deposits and withdrawals, game rules, dispute resolution, and your rights and responsibilities as a stakeholder user.

We at stakeholder are committed to transparent operations. These terms explain how we handle your account data, process payments through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank Virtual Accounts (mobile banking, local payment, online payment, e-wallet), and settle disputes. By creating an account on stakeholder, you confirm that you understand and accept these conditions.

This page covers the core policies that govern your use of our platform. If you have questions about any term, our support team is available to clarify. We update these terms periodically — we notify you of material changes via email or in-app notification.

Account Opening and Eligibility

To open an account on stakeholder, you must provide your email address, create a password, and complete our Know Your Customer (KYC) verification. We ask for your full name, date of birth, national ID number, and a photo of your ID document (national ID card or passport). This information is encrypted and stored securely on our servers.

You are responsible for keeping your password confidential. We do not store your password in plain text — we hash it using industry-standard encryption. If you forget your password, use our password reset feature. We send a reset link to your registered email address. Click the link, create a new password, and log in.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you access stakeholder from a restricted region, we may suspend your account and return any funds to your registered payment method.

Deposits and Payment Methods

We accept deposits through multiple Indonesian payment channels. On stakeholder, you can fund your account via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or Virtual Accounts from mobile banking, local payment, online payment, and e-wallet. Each payment method has its own minimum and maximum limits, displayed during checkout.

When you initiate a deposit, we do not store your payment details on our servers. Your payment is processed directly by your bank or e-wallet provider. We receive confirmation of the deposit and credit your stakeholder account balance. Deposits typically confirm within seconds for e-wallets and mobile banking, and within minutes for bank transfers during business hours.

We do not charge hidden fees on deposits. The amount you send is the amount that credits to your account. If a deposit fails, your funds are returned to your payment method by your bank or e-wallet provider — we do not retain failed payments.

Withdrawals and Settlement

To withdraw funds from stakeholder, navigate to the Withdraw section in your account menu. Enter the amount you wish to withdraw and select your destination payment method. We process withdrawal requests within standard verification windows — typically 24–48 hours. During this time, we confirm your account status, check for unusual activity, and verify the withdrawal request.

Once approved, we send your funds to your chosen payment method. E-wallet withdrawals (local payment, online payment, e-wallet, mobile banking, local payment) typically arrive within minutes. Bank transfers (online payment, e-wallet, mobile banking, local payment) may take 1–2 business days depending on your bank's processing time. We do not charge withdrawal fees — the amount you request is the amount you receive.

We reserve the right to delay or refuse a withdrawal if we detect suspicious activity, if your account has outstanding disputes, or if we are required to do so by law. We will notify you of any delay and explain the reason.

Game Rules and Betting Terms

Each game on stakeholder — whether football betting, live-dealer tables, slot games, or esports markets — has its own rules. We display these rules clearly before you place a prediction or stake. By placing a bet, you confirm that you understand and accept the rules for that game.

All game results are final once settled. We do not modify, reverse, or refund predictions after the outcome is recorded in our system. If you believe a result is incorrect due to a technical error, contact our support team with details. We investigate disputes and respond within a standard business window.

We reserve the right to void any bet if we detect fraud, collusion, or abuse of our platform. This includes placing bets using automated tools, exploiting system vulnerabilities, or engaging in match-fixing or other illegal activity. If we void a bet, we will notify you and explain the reason.

Bonuses and Promotions

We may offer bonuses or promotional credits to new or existing stakeholder users. Any bonus is subject to terms and conditions displayed at the time of offer. Bonuses may have wagering requirements, expiration dates, or restrictions on which games they can be used for. We display these terms clearly before you accept a bonus.

We reserve the right to modify, suspend, or cancel any promotion at any time. If we cancel a promotion, we notify affected users and explain the change. Bonuses are not guaranteed and may be withdrawn if we detect abuse or violation of our terms.

Data Protection and Privacy

We at stakeholder protect your personal data in accordance with applicable privacy laws. Your account information, transaction history, and payment details are encrypted both in transit and at rest. We do not sell your data to third parties. We share your information only with payment providers, regulatory authorities, and service providers necessary to operate our platform.

You can request access to your personal data, request corrections, or request deletion by contacting our support team. We respond to data requests within a standard business window. Some data may be retained for compliance with financial regulations or to resolve disputes.

Dispute Resolution

If you have a dispute with stakeholder regarding a game result, payment, or account issue, contact our support team. We investigate disputes and respond within a standard business window. If we cannot resolve the dispute to your satisfaction, we may offer mediation or refer the matter to an independent arbitrator.

Any legal proceedings arising from your use of stakeholder must be brought in the jurisdiction where stakeholder operates. You agree to submit to the jurisdiction and venue of the courts in that location. We do not accept liability for indirect, incidental, or consequential damages arising from your use of our platform.

Prohibited Activities

We prohibit the following activities on stakeholder:

• Using automated tools, bots, or scripts to place bets or access our platform
• Exploiting system vulnerabilities or bugs to gain unfair advantage
• Engaging in fraud, collusion, or match-fixing
• Creating multiple accounts to circumvent limits or bonuses
• Sharing your account credentials with others
• Accessing stakeholder from a restricted jurisdiction
• Using our platform for money laundering or other illegal activity

If we detect any prohibited activity, we reserve the right to suspend your account, void affected bets, and report the matter to relevant authorities. We may also forfeit any funds in your account.

Limitation of Liability

We at stakeholder provide our platform on an "as is" basis. We do not guarantee that our platform will be error-free, uninterrupted, or secure. We are not liable for any loss or damage arising from your use of stakeholder, including but not limited to lost profits, lost data, or system failures.

Our total liability to you for any claim arising from your use of stakeholder is limited to the amount of funds in your account at the time of the claim. We are not liable for indirect, incidental, or consequential damages.

Changes to These Terms

We may update these terms at any time. We notify you of material changes via email or in-app notification. Your continued use of stakeholder after notification constitutes acceptance of the updated terms. If you do not agree with any change, you may close your account.

These terms are governed by the laws of the jurisdiction where stakeholder operates. Any dispute arising from these terms or your use of stakeholder is subject to the dispute resolution process outlined above.

Contact and Support

If you have questions about these terms or need clarification on any policy, contact our support team through the Help section in your stakeholder account. We respond in English and Indonesian. We handle inquiries from users in Jakarta, Surabaya, Bandung, Medan, and other supported regions.

Our support team is available to help with account issues, payment questions, game rule clarifications, and dispute resolution. We respond within a standard business window. For urgent matters, use the priority support option in your account menu.

Summary of Key Policies

These terms establish the foundation of your relationship with stakeholder. We operate transparently — your account data is encrypted, your payments are processed securely through trusted providers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and your withdrawals are processed within standard verification windows. We enforce our terms consistently and fairly.

By using stakeholder, you confirm that you understand these terms, comply with local law, and accept our policies on account management, deposits, withdrawals, game rules, and dispute resolution. If you do not agree with any term, do not use our platform.

We remain committed to providing a secure, fair, and transparent gaming environment. These terms reflect that commitment. If you have feedback on our policies or suggestions for improvement, our support team welcomes your input.