stakeholder Privacy Policy
This page describes what we collect when you use stakeholder and how we keep that data protected. We at stakeholder are transparent about the personal information we gather, how we store it, and who has access to it. When you install our Android app or open our iOS browser, log into your account, deposit via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank Virtual Accounts (mobile banking, local payment, online payment, e-wallet), or withdraw your winnings, we collect and process certain data. Our privacy policy applies to all interactions with stakeholder across mobile and desktop devices.
We do not sell your personal data to third parties. We do not share your account balance, betting history, or payment details with advertisers or data brokers. We encrypt your information in transit (using HTTPS) and at rest (on our servers). We comply with local data protection regulations in every jurisdiction where we operate. Your data is yours — we simply hold it securely to verify your eligibility, process your transactions, and meet legal obligations.
Read on to understand exactly what we collect, how long we keep it, and what rights you have over your information.
What We Collect on stakeholder
When you create an account on stakeholder, we ask for your email address, full name, date of birth, and national ID number. We also request a photo of your ID (national ID card or passport) to verify your identity. This is our Know Your Customer (KYC) process — it ensures we comply with local regulations and confirm your eligibility to use our platform.
When you deposit funds, we collect details about your payment method. If you use QRIS, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive a transaction confirmation that includes the amount and timestamp. We do not store your e-wallet credentials or passwords. If you use a bank Virtual Account (mobile banking, local payment, online payment, e-wallet), we record your transfer amount and confirmation number — but not your bank login details.
When you play games on stakeholder — football betting on Liga 1 or Piala AFF, live-dealer blackjack or roulette, slot games like Aviator or Sweet Bonanza, or esports markets like Mobile Legends or Free Fire — we log your predictions, stakes, and outcomes. We also record your device type (Android phone model, iPhone model), IP address, browser or app version, and approximate location (country level only — we do not track your exact GPS coordinates).
When you contact our support team, we retain your messages and any attachments. We use these records to resolve your issues and improve our service.
Key takeaways
- We collect: email, name, date of birth, ID number, ID photo, payment details, game activity, device info
- We do not collect: passwords, e-wallet credentials, exact location, browsing history outside stakeholder
- We do not sell data to third parties or advertisers
- All data is encrypted in transit and at rest
- We comply with local data protection regulations
How We Use Your Data on stakeholder
We use your personal information for specific purposes only. First, we use your KYC data (name, ID number, ID photo) to verify your identity and confirm your eligibility. Second, we use your payment information to process your deposits and withdrawals through mobile banking, e-wallets, and bank Virtual Accounts. Third, we log your game activity to settle your predictions fairly, maintain your account balance, and detect fraud or unusual patterns.
Fourth, we use your email address to send account notifications — confirmations of deposits, withdrawal statuses, password resets, and important service updates. Fifth, we use your device and IP information to maintain platform security and prevent unauthorized access. Sixth, we use your support messages to answer your questions and resolve your issues.
We do not use your data for marketing beyond account notifications. We do not build profiles for advertisers. We do not sell your betting history to data brokers. We do not contact you about third-party products or services.
Data Retention on stakeholder
We retain your KYC data (email, name, ID number, ID photo) for as long as your account is active, plus a minimum of 5 years after account closure. This retention period complies with local financial and tax regulations. After the retention period expires, we delete your data permanently.
We retain your transaction history (deposits, withdrawals, game activity) for as long as your account is active, plus a minimum of 7 years. During this time, you can download your history anytime as a CSV file from your account settings. After 7 years, we archive the data in encrypted storage for compliance purposes, but we do not actively access it unless legally required.
We retain your support messages and communication records for 2 years after the last message. If your account is inactive for 12 consecutive months, we may compress your data but do not delete it unless you request account closure.
Third-Party Processors and Data Sharing
We use external service providers to process your data on our behalf. Our payment gateway processors (which handle local payment, online payment, e-wallet, mobile banking, local payment, online payment, and bank Virtual Account transactions) receive only the minimum information necessary to complete your deposit or withdrawal. They do not receive your full ID number or ID photo — only your transaction amount and confirmation ID.
Our servers may sit outside your jurisdiction (in Southeast Asia or internationally). When your data leaves Indonesian borders, it remains encrypted and protected under our privacy policy. We do not share data with government agencies unless legally required by court order or subpoena in a jurisdiction where stakeholder operates.
We do not share your data with other gaming platforms, betting sites, or entertainment services. We do not rent or sell your contact information.
Cookies and Tracking on stakeholder
We use cookies (small text files stored on your device) to keep you logged in, remember your preferences (language, volume settings), and detect fraudulent activity. When you open stakeholder in your iOS browser or Android app, we set a session cookie that expires after 30 days of inactivity. You can log out anytime to clear this cookie.
We do not use cookies to track you across other websites. We do not use cookies to build advertising profiles. We use analytics tools (such as Google Analytics) on our desktop site only to count page views and identify technical errors — these tools do not track your game activity or payment details.
You can disable cookies in your device settings, though this may prevent stakeholder from functioning correctly on desktop. On our Android app and iOS browser, cookie settings are managed automatically.
Your Rights and Choices on stakeholder
You have the right to request access to all your personal data. Log into your stakeholder account and navigate to Account Settings → Data Download. We will provide your KYC data, transaction history, and game activity in a portable format (CSV) within 5 business days.
You have the right to correct inaccurate data. If your name, email, or other personal information is wrong, contact our support team and we will update it within 2 business days.
You have the right to request deletion of your account and associated data. To close your account, go to Account Settings → Close Account. We will delete your KYC data within 5 years per regulatory requirement, but we retain your transaction history for 7 years for compliance. We cannot delete historical game activity that has already settled.
You have the right to object to data processing for specific purposes. If you do not want marketing emails or analytics tracking, contact support and we will update your preferences immediately.
Security Measures on stakeholder
We protect your data using industry-standard encryption. All data transmitted to stakeholder is encrypted using HTTPS (SSL/TLS protocol). Your password is hashed (one-way encrypted) on our servers — we cannot see it, and even we cannot recover it if lost. If you forget your password, we send you a reset link via email, and you create a new password.
We employ firewalls, intrusion detection systems, and regular security audits to prevent unauthorized access. Our staff undergo data protection training. We maintain access logs so we can detect if anyone tries to view your data improperly.
However, no security system is perfect. We encourage you to use a strong, unique password; enable password reset verification if available; and never share your account credentials. If you suspect unauthorized access to your stakeholder account, contact support immediately.
Contact Us About Privacy on stakeholder
If you have questions about how we handle your data, or if you want to exercise your data rights, reach out to our support team. Tap the Help icon in your stakeholder account (on Android app or iOS browser), describe your privacy concern, and we will respond in English or Indonesian within 2 business days.
You can also request a formal data access report or deletion request via support. We take privacy seriously and respond to all data subject requests in compliance with local regulations.
Our privacy policy applies to all jurisdictions where stakeholder operates. If local law requires a specific privacy notice (for players in Jakarta, Surabaya, Bandung, Medan, or other regions), we provide that notice in addition to this policy. In case of conflict between local law and our policy, local law prevails.
Policy Updates and Jurisdiction
We may update this privacy policy periodically to reflect changes in our service, technology, or regulations. When we make material changes, we notify you via email or an in-app message at least 14 days before the change takes effect. Continued use of stakeholder after the notice period means you accept the updated policy.
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
At stakeholder, your privacy is a cornerstone of our service. We collect only the data we need, we protect it rigorously, and we never sell it. We comply with local regulations across every region where we operate. If you have any concerns about how we handle your information, our support team is ready to help.